Frequently Asked Questions

  1. How do I order wardCox products and accessories ?
  2. Are wardCox products compatible with each other ?
  3. Is there any local support?
  4. What is downloaded data  ?
  5. Why use graphs ?
  6. Is special training required to operate our systems?


How do I order wardCox products and accessories ?

Simply contact us via our contacts page or order page. We will contact you with a quote within 24 hours. Once the money has been deposited into our banking account and a faxed copy of the deposit slip is received by us we will assemble your order and ship it to you. Alternatively you can contact us directly telephonically.

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Are wardCox products compatible with each other?

Yes! All wardCox™ products are fully interchangeable and compatible with each another. This allows clubs using wardCox™ equipment to use different models in different boats even if wired for different wardCox ™ Models. The secret is in the design and the use of high quality external IP67 rated multi-pin connectors.For example boat wired for a wardCoxSpeed can be used in a boat wired for a wardCoxRate, only offering the rate and voice options, as the other options are not catered for in the specific wiring harness used. Please refer to the specifications of the different wardCox™ products.

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Is there any local support?

After-sales satisfaction is of primary importance to us. Depending on where you are in the world will depend whether we have a local agent whom you can deal with. Alternatively, you can e-mail us directly with your queries and questions and we will assist you quickly and efficiently. Repairs are currently done in South Africa. Service centers are planned in some mayor areas of the world depending on sales volumes. We have an attractive "swap out" option for International users which can be designed to suit specific needs.  

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What is downloaded data ?

The wardCoxSpeed stores Stroke Rate, Stroke Count, Elapsed Time and Boat Speed into memory to be viewed later. This data can also be downloaded to a Personal Computer. The significance of this is that a race can actually be plotted afterwards using a spreadsheet program. This allows coaches, coxswains and crew to view, reflect and plan future races.

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Why use graphs?

Races generally consist of a few minutes, and if a reading is taken every second, hundreds of readings are possible in a race. Plotting these Stroke Rate, Elapsed Time and Boat Speed readings gives a clear visual picture of the race progress at every second.

Coaches can use this information to determine and plan strategies and many other aspects of rowing. Simply scanning through memory viewing numbers does not have the same effect as does a visual effect.

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Is special training required to operate our systems?

No, not specialized training. Our experience has shown that some training is required, mainly between the coach and coxswain. wardCox™ menus have been designed intuitively, i.e. easy to follow in a logical way, thus reducing training. It takes only a few minutes to learn to use a wardCox™ for the first time, and afterwards it is really up to the coxswain to use the features of this system.

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